BOOKING TERMS
UTOPIA VILLAS BOOKING TERMS & CONDITIONS
A non-refundable booking deposit of 30% is required to reserve any of our villas.
The remaining 70% of the villa rental will be due for payment 6 weeks in advance of your arrival date. Payments are accepted through bank transfers & credit cards.
In addition to the rental payment, a refundable security deposit and a final cleaning fee will be required either in advance or upon arrival.
The damages deposit will be returned within 7 days of departure by bank transfer once everything is deemed to be in order and in line with contract and checkout requirements.
Heated pool option
Please note the following important conditions when a heated pool & Jacuzzi is an option at any of our villas.Â
A heated pool is typically used during the end of April, May, Sept and early October to extend the summer season. A heated pool is not an option during the hot summer months.
Ambient temperatures must be more than 15 degrees in order for the outdoor pool/Jacuzzi to heat. During colder winter months, the heat dissipates too quickly. The water temperature of a heated pool can vary between 20-27 degrees, yet this is not guaranteed as weather conditions such as rainfall, humidity, wind etc will directly impact the temperature.
While the option of a heated pool exists at some villas, it is not included in the villa rental cost. A heated pool/Jacuzzi must be requested at least one week in advance.
Prices for a heated pool vary depending on the villa. There is a minimum fixed weekly charge of to heat the pool/Jacuzzi and a daily charge for each consecutive day thereafter.
Please ask your villa reservations manager for availability and prices if you wish to consider a heated pool/Jacuzzi for your stay.
Cancellations
Should a cancellation occur, the booking deposit is non-refundable. However, if alternative guests reserve at the same rates for the reserved dates, a refund of the booking deposit minus an administration fee of 150 euros will be made.
If a cancellation occurs within the 6 weeks prior to arrival, any funds paid are non-refundable. However, if alternative guests reserve at the same rates for the reserved dates, a refund of all monies paid thus far, minus an administration fee of 150 euros, will be made.
In the case that a new discounted rate is negotiated last minute to close the dates, only this new discounted rate will be refunded, not the original rate.
When a cancellation occurs, it is our policy to make every effort to refill those dates with alternative guests to facilitate a full refund.
In the unlikely event that a villa becomes unavailable for reasons beyond our control, an alternative villa of similar standards will be offered, or a
full refund of the reservation fee and any additional monies paid will be made to the guest by Utopia Villas SL.
The dates of a booking may be modified however, seasonal prices & rates will apply for the new dates.
A cancellation or change of date fee of 150 euros applies to all changes once a reservation is confirmed.
All cancellations & date changes must be made by the person named on the Rental Agreement & in writing.
It is a contractual understanding that all customers ensure their travel insurance is fit for purpose, and their insurance includes both travel cancellation and medical insurance in the event they become sick while travelling.
Important:Â Utopia Villas acts solely as a Reservations Partner for certain properties which are subject to their own Terms & Conditions and are not governed by Utopia Villas cancellation policies. Please always check the cancellation policy pertaining to your actual reservation.
Other Service Providers:Â For additional services, such as flights, car hire, etc., with any company other than Utopia Villas, you will need to speak to that service provider/airline as they will have their own policies in place. If you purchased travel insurance, you could contact the insurance company directly with any questions regarding coverage.
Check Ins
Check-in is normally after 4pm. Where possible, we will endeavor to accommodate arrival times, but in high season this may not be possible.
Check-in is always at our office on Calle Jardi 16, Sitges 08870. All guests are required to register with a passport or National ID card and the register may be inspected by the local police from time to time.
Late check-ins from 8pm – 12pm or on Sundays anytime will incur a charge of €60 per villa. Check-in after midnight any day will incur a charge of €100 per villa.
Check Outs
Check-out is before 11:00am on the day of departure unless otherwise agreed in advance. Check-out requirements apply to all villas and are available at the villa and upon check-in. Failure to adhere to these check-out undertakings will result in additional charges being levied or the security deposit being retained.
Our office hours
- Monday to Thursday: 9:30 am – 6:00 pm and Friday: 9:30 am – 5:00 pm
- Saturdays: 10:00am – 7:00 pm (High Season)
- Sundays/ Public Hols: CLOSED
