Booking Terms, Cancellations & Check in Policy

UTOPIA VILLAS – CANCELLATION POLICY

Should a cancellation occur the booking deposit is non-refundable. However, if alternative guests reserve at the same rates for the reserved dates, a refund of the booking deposit minus an administration fee of 150 euros will be made.

If a cancellation occurs within the 6 weeks prior to arrival, any funds paid are non-refundable. However, if alternative guests reserve at the same rates for the reserved dates, a refund of all monies paid thus far minus an administration fee of 150 euros will be made.

In the case that a new discounted rate is negotiated last minute to close the dates, only this new discounted rate will be considered for a refund.

When a cancellation occurs, it is our policy to make every effort to refill those dates with alternative guests to facilitate a full refund.

A cancellation or change of date fee of 150 euros applies to all changes once a reservation is made.

In the unlikely event that a villa becomes unavailable for reasons beyond our control, an alternative villa of similar standards will be offered or a full refund of the reservation fee and any additional monies paid will be made to the guest by Utopia Villas SL.

Cancellations due to COVID Travel Restrictions:

COVID travel restrictions refer to border closures and flight cancellations due to border closures. Travel restrictions refer to being unable to arrive at the destination due to restrictions in travel & movement.

In the event of a cancellation due to COVID travel restrictions, a change of date or credit note will be offered based on availability. A refund will not be provided.

Any change of date request/use of credit must fall within 12 months of the original date of arrival.

Seasonal prices to any new dates and a change of date fee of €150 applies to all changes.

All cancellations & date changes (COVID or otherwise) must be made by the person named on the Rental Agreement & made in writing. Supportive documentation regarding the specific COVID travel restrictions must accompany the request.

Important: Utopia Villas acts solely as a Reservations Partner for certain properties and Masias. These properties are subject to their own Terms & Conditions and are not governed by Utopia Villas cancellation policies. Please always check the cancellation policy pertaining to your actual reservation.

Other Service Providers: Additional services such as flights, car hire etc. with any company, other than Utopia Villas, then you will need to speak to that service provider/airline as they will have their own policies in place. If you purchased travel insurance, you could contact the insurance company directly with any questions regarding coverage.

COVID related cancellations during 2020 & 2021

Due to the extenuating circumstances created by the COVID-19 global pandemic, all customers who were forced to cancel their trip due to travel restrictions in 2020 had their reservation protected with an immediate free change of date or the issuance of a credit note for a future trip. In most cases, these credit notes are valid until Jan 1st 2023.

As the travel uncertainty continued during 2021, customers could cancel their reservation & receive a free date change of date or a refund up to 4 weeks before the arrival date. Within 28 days or arrival Business as Usual Terms & Conditions Applied.

While the pandemic continues around the World, it is no longer considered unforeseen, nor its consequences unexpected and so our business-as-usual Terms & Conditions apply.

In the event a reservation must be cancelled due to COVID travel restrictions a change of date may be permitted based on availability and villa owner discretion.

An admin fee of 150 euros applies to all changes.