Booking Terms, Cancellation & Check in Policy

In order to reserve any of our villas, a non-refundable booking deposit of 30% is required. The remaining 70% of the villa rental will be due for payment 6 weeks in advance of your arrival date. Payments are accepted through bank transfer & credit card.

In addition to the rental payment, a refundable damages deposit and a cleaning fee will be required either in advance or on arrival. The damages deposit will be returned within 7 days of departure by bank transfer once everything is in order.

Cancellations

Should a cancellation occur the booking deposit is non-refundable unless we manage to find alternative guests at the same rates for the reserved dates.

If a cancellation occurs within the 6 weeks prior to arrival, any funds paid (deposit or balance) are non-refundable unless we manage to find alternative guests at the same rates for the reserved dates.

When cancellations happen it is our policy to make every effort to refill those dates with alternative guests in order to facilitate a refund.

In the unlikely event that a villa becomes unavailable for reasons beyond our control, an alternative villa of similar standards will be offered or a full refund of the reservation fee and any additional monies paid will be made to the guest by Utopia Villas.

Check Ins

Check in is normally after 4pm, where possible we will endeavour to accommodate arrival times but in high season this may not be possible.

Check in is at our office on Calle Jardi 16, Sitges 08870. All guests are required to register with a passport or National ID card and the register may be inspected by the local police from time to time.

Late check ins from: 8pm – 12pm or on Sundays anytime will incur a charge of €40 per villa. A check in after midnight any day will incur a charge of €75 per villa.

Check Outs

Check out is before 11:00am on the day of departure, unless otherwise agreed in advance. Check out requirements apply to all villas and are available at the villa and upon check in. Failure to adhere to these check out undertakings will result in additional charges being levied.

Our office hours

  • Monday to Friday: 9:30 am – 6:30 pm
  • Saturdays: 10:00am – 8:00 pm (High Season)
  • Sundays/ Public Hols: CLOSED

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