COVID Cancellation Policies:
The COVID cancellation policies for 2020/2021 (see below) were applied due to the declaration of COVID-19 as a global pandemic by the World Health Organization in March 2020. The pandemic continues around the World; however, it is no longer considered unforeseen, nor its consequences unexpected.
Changes to International travel requirements/restrictions are ongoing and while we make every effort to assist customers with local information and advice at the time of booking, our business-as-usual Terms & Conditions apply from 1st October 2021.
If your reservation is impacted by COVID travel restrictions please see our COVID Cancellation Policy below.
We advise that all customers ensure their travel insurance is fit for purpose in the current climate and to upgrade their insurance to include both travel cancellation and medical insurance in the event they become sick while travelling.
Utopia Villas – Terms & Conditions of Booking
To reserve any of our villas, a non-refundable booking deposit of 30% is required.
The remaining 70% of the villa rental will be due for payment 6 weeks in advance of your arrival date. Payments are accepted through bank transfer & credit card.
In addition to the rental payment, a refundable security deposit and a final cleaning fee will be required either in advance or upon arrival.
The damages deposit will be returned within 7 days of departure by bank transfer once everything is deemed to be in order and in line with contract and check out requirements.
UTOPIA VILLAS – CANCELLATION POLICY
Should a cancellation occur the booking deposit is non-refundable. However, if alternative guests reserve at the same rates for the reserved dates, a refund of the booking deposit minus an administration fee of 150 euros will be made.
If a cancellation occurs within the 6 weeks prior to arrival, any funds paid are non-refundable. However, if alternative guests reserve at the same rates for the reserved dates, a refund of all monies paid thus far minus an administration fee of 150 euros will be made.
In the case that a new discounted rate is negotiated last minute to close the dates, only this new discounted rate will be considered for a refund.
When a cancellation occurs, it is our policy to make every effort to refill those dates with alternative guests to facilitate a full refund.
A cancellation or change of date fee of 150 euros applies to all changes once a reservation is made.
In the unlikely event that a villa becomes unavailable for reasons beyond our control, an alternative villa of similar standards will be offered or a full refund of the reservation fee and any additional monies paid will be made to the guest by Utopia Villas SL.
Cancellations due to COVID Travel Restrictions:
COVID travel restrictions refer to border closures and flight cancellations due to border closures. Travel restrictions refer to being unable to arrive at the destination due to restrictions in travel & movement.
In the event of a cancellation due to COVID travel restrictions, a change of date or credit note will be offered based on availability. A refund will not be provided.
Any change of date request/use of credit must fall within 12 months of the original date of arrival.
Seasonal prices to any new dates and a change of date fee of €150 applies to all changes.
All cancellations & date changes (COVID or otherwise) must be made by the person named on the Rental Agreement & made in writing. Supportive documentation regarding the specific COVID travel restrictions must accompany the request.
Important: Utopia Villas acts solely as a Reservations Partner for certain properties and Masias. These properties are subject to their own Terms & Conditions and are not governed by Utopia Villas cancellation policies. Please always check the cancellation policy pertaining to your actual reservation.
Other Service Providers: Additional services such as flights, car hire etc. with any company, other than Utopia Villas, then you will need to speak to that service provider/airline as they will have their own policies in place. If you purchased travel insurance, you could contact the insurance company directly with any questions regarding coverage.
COVID related cancellations during 2020 & 2021
Due to the extenuating circumstances created by the COVID-19 global pandemic, all customers who were forced to cancel their trip due to travel restrictions in 2020 had their reservation protected with an immediate free change of date or the issuance of a credit note for a future trip. In most cases, these credit notes are valid until Jan 1st 2023.
As the travel uncertainty continued during 2021, customers could cancel their reservation & receive a free date change of date or a refund up to 4 weeks before the arrival date. Within 28 days or arrival Business as Usual Terms & Conditions Applied.
While the pandemic continues around the World, it is no longer considered unforeseen, nor its consequences unexpected and so our business-as-usual Terms & Conditions apply.
In the event a reservation must be cancelled due to COVID travel restrictions a change of date may be permitted based on availability and villa owner discretion.
An admin fee of 150 euros applies to all changes.
Check in is normally after 4pm, where possible we will endeavor to accommodate arrival times but in high season this may not be possible.
Check in is always at our office on Calle Jardi 16, Sitges 08870. All guests are required to register with a passport or National ID card and the register may be inspected by the local police from time to time.
Late check ins from: 8pm – 12pm or on Sundays anytime will incur a charge of €40 per villa. A check in after midnight any day will incur a charge of €75 per villa.
Check out is before 11:00am on the day of departure, unless otherwise agreed in advance. Check out requirements apply to all villas and are available at the villa and upon check in. Failure to adhere to these check out undertakings will result in additional charges being levied or the security deposit being retained.
Our office hours
- Monday to Friday: 9:30 am – 6:30 pm
- Saturdays: 10:00am – 7:00 pm (High Season)
- Sundays/ Public Hols: CLOSED