Utopia Villas – Terms & Conditions of Booking
To reserve any of our villas, a non-refundable booking deposit of 30% is required.
The remaining 70% of the villa rental will be due for payment 6 weeks in advance of your arrival date. Payments are accepted through bank transfer & credit card.
In addition to the rental payment, a refundable security deposit and a final cleaning fee will be required either in advance or upon arrival.
The damages deposit will be returned within 7 days of departure by bank transfer once everything is deemed to be in order and in line with contract and check out requirements.
Cancellations
Should a cancellation occur the booking deposit is non-refundable. However,
if alternative guests reserve at the same rates for the reserved dates, a
refund of the booking deposit minus an administration fee of 150 euros will be
made.
If a cancellation occurs within the 6 weeks prior to arrival, any funds
paid are non-refundable. However, if alternative guests reserve at the same
rates for the reserved dates, a refund of all monies paid thus far minus an
administration fee of 150 euros will be made.
In the case that a new discounted rate is negotiated last minute to close
the dates, only this new discounted rate will be refunded, not the original
rate.
When a cancellation occurs, it is our policy to make every effort to refill
those dates with alternative guests to facilitate a full refund.
In the unlikely event that a villa becomes unavailable for reasons beyond
our control, an alternative villa of similar standards will be offered, or a
full refund of the reservation fee and any additional monies paid will be made
to the guest by Utopia Villas SL.
The dates of a booking may be modified however seasonal prices & rates
will apply for the new dates.
A cancellation or change of date fee of 150 euros applies to all changes
once a reservation is confirmed.
All cancellations & date changes must be made by the person named on
the Rental Agreement & in writing.
It
is a contractual understanding that all customers ensure their travel insurance
is fit for purpose and their insurance includes both travel cancellation and
medical insurance in the event they become sick while travelling.
Important: Utopia Villas acts solely as a
Reservations Partner for certain properties which are subject to their own
Terms & Conditions and are not governed by Utopia Villas cancellation
policies. Please always check the cancellation policy pertaining to your actual
reservation.
Other Service Providers: For additional services such
as flights, car hire etc. with any company, other than Utopia Villas, you will
need to speak to that service provider/airline as they will have their own
policies in place. If you purchased travel insurance, you could contact
the insurance company directly with any questions regarding coverage.
Check Ins
Check in is normally after 4pm, where possible we will endeavor to accommodate arrival times but in high season this may not be possible.
Check in is always at our office on Calle Jardi 16, Sitges 08870. All guests are required to register with a passport or National ID card and the register may be inspected by the local police from time to time.
Late check ins from: 8pm – 12pm or on Sundays anytime will incur a charge of €40 per villa. A check in after midnight any day will incur a charge of €75 per villa.
Check Outs
Check out is before 11:00am on the day of departure, unless otherwise agreed in advance. Check out requirements apply to all villas and are available at the villa and upon check in. Failure to adhere to these check out undertakings will result in additional charges being levied or the security deposit being retained.
Our office hours
- Monday to Friday: 9:30 am – 6:30 pm
- Saturdays: 10:00am – 7:00 pm (High Season)
- Sundays/ Public Hols: CLOSED