Utopia Villas & COVID 19 Update:- Information for customers impacted by travel restrictions 2020/2021 due to COVID- 19
At Utopia Villas we are optimistic that recreational travel will be possible during Summer 2021. This is due to the rollout of vaccination programs worldwide and mandatory COVID-19 testing requirements at airports. Nevertheless, we are also conscious that the situation remains uncertain for many.
To that end, we continue to monitor the situation closely and extend our cancellation policies and credit to customers while travel restrictions are in place.
Currently, we are seeing an increase in enquiries for Summer with many customers also optimistic about Summer season 2021 for the same reasons. Many guests who had to cancel in 2020 have now confirmed new dates with us for 2021 and new bookings are also starting to come through again.
We will update this page as the situation develops and please feel free to contact us at hello@utopia-villas.com if you have any additional questions.
Exceptional cancellation policy due to the COVID-19 Global Pandemic.
In normal circumstances, cancellations for any reason would incur the automatic loss of the non-refundable deposit and any monies paid thus far.
Given the announcement of a Global Pandemic by the WHO (World Health Organisation) on the 14th March 2020 and the ensuing travel restrictions we agreed with the vast majority of property owners to issue a credit note to impacted customers. That credit note was valid until 1st January 2022. As the situation is currently ongoing with continued uncertainty this date has now been extended to 1st January 2023.
This credit can be used against any villa in our portfolio always subject to availability and seasonal rates & conditions.
Important: Utopia Villas acts solely as a Reservations Partner for certain properties and Masias. These properties are subject to their own Terms & Conditions and are not governed by Utopia Villas cancellation policies. Please always check the cancellation policy pertaining to your actual reservation.
If you have other arrangements:
Additional services such as flights, car hire etc. with any company, other than Utopia Villas, then you will need to speak to that service provider/airline as they will have their own policies in place.
We remind all customers that they should ensure they have appropriate travel insurance in place from the time of booking their holiday.
All other reservations will default to our Business As Usual Terms & Conditions outlined below and in your rental agreement until further notice.
If you purchased travel insurance, you could contact the insurance company directly with any questions regarding coverage.
New Bookings during 2021
This COVID-19 cancellation policy for new booking continues to apply. Reservations can be made and cancelled up to 28 days before arrival if government issued travel restrictions prevent the completion of the reservation.
Given the uncertainty caused by the ongoing situation with the Covid-19 our usual non-refundable deposits are being waived for all bookings. Therefore, you can book your villa risk free up until 28 days before check in.
A reminder that the balance of payment can be made on the day of arrival pursuant to our normal terms and conditions.
Important: Utopia Villas acts solely as a Reservations Partner for certain properties and Masias. These properties are subject to their own Terms & Conditions and are not governed by Utopia Villas cancellation policies. Please always check the cancellation policy pertaining to your actual reservation.
Business as Usual – Terms & Conditions
To reserve any of our villas, a non-refundable booking deposit of 30% is required.
The remaining 70% of the villa rental will be due for payment 6 weeks in advance of your arrival date. Payments are accepted through bank transfer & credit card.
In addition to the rental payment, a refundable damages deposit and a cleaning fee will be required either in advance or on arrival. The damages deposit will be returned within 7 days of departure by bank transfer once everything is in order.
Cancellations
CANCELLATION POLICY
Should a cancellation occur for any reason (other than COVID-19) the booking deposit is non-refundable. However, if alternative guests reserve at the same rates for the reserved dates we will refund you the booking deposit.
If a cancellation occurs within the 6 weeks prior to arrival, any funds paid (deposit or balance etc ) are non-refundable. However, again if alternative guests reserve at the same rates for the reserved dates we will refund you all monies paid thus far. If a negotiated rate – last minute is applied in order to close the reservation, the equivalent amount will be refunded to you.
When cancellations happen it is our policy to make every effort to refill those dates with alternative guests in order to facilitate a full refund. We do not charge a cancellation fee.
In the unlikely event that a villa becomes unavailable for reasons beyond our control, an alternative villa of similar standards will be offered or a full refund of the reservation fee and any additional monies paid will be made to the guest by Utopia Villas.
Check Ins
Check in is normally after 4pm, where possible we will endeavour to accommodate arrival times but in high season this may not be possible.
Check in is at our office on Calle Jardi 16, Sitges 08870. All guests are required to register with a passport or National ID card and the register may be inspected by the local police from time to time.
Late check ins from: 8pm – 12pm or on Sundays anytime will incur a charge of €40 per villa. A check in after midnight any day will incur a charge of €75 per villa.
Check Outs
Check out is before 11:00am on the day of departure, unless otherwise agreed in advance. Check out requirements apply to all villas and are available at the villa and upon check in. Failure to adhere to these check out undertakings will result in additional charges being levied.
Our office hours
- Monday to Friday: 9:30 am – 6:30 pm
- Saturdays: 10:00am – 8:00 pm (High Season)
- Sundays/ Public Hols: CLOSED
