Utopia Villas & Coronavirus Update – Information for Reservations impacted by travel restrictions in March/April 2020
Utopia Villas is truly saddened by the ongoing developments with the Coronavirus. With most European borders currently closed until mid April, we understand that this will have an impact on customers with upcoming reservations and so we have updated our policies for existing & new reservations at this time.
In normal circumstances, cancellations for any reason would incur an automatic loss of the non-refundable deposit and any monies paid thus far on existing reservations.
This policy has now changed due to the exceptional circumstances caused by the Coronavirus.
Customers with confirmed reservations during March & April which have been impacted by travel restrictions will have their Reservation Safeguarded with modifiable dates within 2 years of the original arrival date. All reservation payments will have their monetary value maintained and cancellation fees will not be applied. Customers with reservations in March and April will receive credit notes to this effect.
If you have other arrangements: such as flights, car hire etc. with any company, other than Utopia Villas, then you will need to speak to that service provider/airline as they will have their own policies in place.
We remind all customers that they should ensure they have appropriate travel insurance in place from the time of booking their holiday.
All other reservations from May 2020 will default to our Business As Usual Terms & Conditions outlined below and in your rental agreement until further notice.
Given the uncertainty caused by the developing situation with the Coronavirus, our usual non-refundable deposits are being waived for all bookings made from the 13th March 2020 onwards.
Therefore, you can book your villa with the assurance of having a free cancellation up until 28 days before check in.
A reminder that the balance of payment can be made on the day of arrival pursuant to our normal terms and conditions.
Business as Usual – Terms & Conditions
In order to reserve any of our villas, a non-refundable booking deposit of 30% is required. The remaining 70% of the villa rental will be due for payment 6 weeks in advance of your arrival date. Payments are accepted through bank transfer & credit card.
In addition to the rental payment, a refundable damages deposit and a cleaning fee will be required either in advance or on arrival. The damages deposit will be returned within 7 days of departure by bank transfer once everything is in order.
Should a cancellation occur for any reason the booking deposit is non-refundable. However, if alternative guests reserve at the same rates for the reserved dates we will refund you the booking deposit.
If a cancellation occurs within the 6 weeks prior to arrival, any funds paid (deposit or balance etc ) are non-refundable. However, again if alternative guests reserve at the same rates for the reserved dates we will refund you all monies paid thus far. If a negotiated rate – last minute is applied in order to close the reservation, the equivalent amount will be refunded to you.
When cancellations happen it is our policy to make every effort to refill those dates with alternative guests in order to facilitate a full refund. We do not charge a cancellation fee.
In the unlikely event that a villa becomes unavailable for reasons beyond our control, an alternative villa of similar standards will be offered or a full refund of the reservation fee and any additional monies paid will be made to the guest by Utopia Villas.
Check in is normally after 4pm, where possible we will endeavour to accommodate arrival times but in high season this may not be possible.
Check in is at our office on Calle Jardi 16, Sitges 08870. All guests are required to register with a passport or National ID card and the register may be inspected by the local police from time to time.
Late check ins from: 8pm – 12pm or on Sundays anytime will incur a charge of €40 per villa. A check in after midnight any day will incur a charge of €75 per villa.
Check out is before 11:00am on the day of departure, unless otherwise agreed in advance. Check out requirements apply to all villas and are available at the villa and upon check in. Failure to adhere to these check out undertakings will result in additional charges being levied.
Our office hours
- Monday to Friday: 9:30 am – 6:30 pm
- Saturdays: 10:00am – 8:00 pm (High Season)
- Sundays/ Public Hols: CLOSED